Over the past several weeks, we experienced a major surge in demand that temporarily outpaced our fulfillment capacity.

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We’ve since scaled our build team, streamlined our supply chain, and cleared the backlog. As of August 5th, nearly all orders are shipping within 5–7 business days, and we’re back to the fast fulfillment times our customers expect.

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We appreciate your patience, and for anyone who experienced a delay, we’ve been including free upgrades as a thank you.

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We’re a small team of real PC builders, and transparency is important to us. We hope this explains exactly what happened, what we did to fix it, and why you can trust your order is in good hands.