Order Cancellation Policy

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Once an order has been processed by our team, a 15%-20% cancellation fee may be deducted from the final credit if a cancellation is requested and a refund is issued.

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LightForgePCs Return Policy

At LightForgePCs, we are committed to your satisfaction with our products. Our return policy aims to be clear and fair. Please review the following terms and conditions for returning your purchased items:

Returns for Prebuilt PCs: You may return a LightForgePCs prebuilt PC within 30 days for a replacement if it meets the following criteria:

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a. Shipping Damage or Performance Issue: If your prebuilt PC arrives damaged or exhibits a hardware-related performance issue.

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b. Performance Issue Definition: A performance issue is defined as a hardware-related problem that significantly affects the PC's performance. Examples include a faulty CPU cooler, defective RAM stick, or failing hard drive.

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c. Damage Definition: Damage refers to any physical impairment that impacts the PC's appearance or functionality, including visible dents in the PC case or physically broken components.

Non-Faulty or Non-Damaged Returns: If you return a PC that is found to be neither faulty nor damaged, LightForgePCs reserves the right to return the PC to you in its original condition, and no compensation or refund will be issued.

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At LightForgePCs, we are dedicated to ensuring your satisfaction. Please note that we do not offer refunds due to the substantial costs involved in the system integration industry, particularly for a small business. However, we are happy to provide a direct replacement for PCs that meet the conditions outlined above. All return requests are evaluated on a case-by-case basis to provide the best possible service.

For additional details or to initiate a return, please contact our customer support team.

Thank you for choosing LightForgePCs! We appreciate your trust in our products and services.